Privacy Policy

At Solartern, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information to provide better services to all our customers. This includes:
  • Personal Information: When you contact us, request a consultation, or use our services, we may collect personal information such as your name, email address, phone number, and physical address.
  • Payment Information: If you make a purchase, we collect payment information such as credit card details and billing address.
  • Technical Information: We may collect information about your device, internet connection, and usage details such as IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and enable us to improve our services.

How We Use Your Information

We use the information we collect for various purposes, including:
  • Providing Services: To deliver and improve our solar energy solutions and customer support.
  • Processing Payments: To process transactions and send you related information, including purchase confirmations and invoices.
  • Communication: To respond to your inquiries, send you updates, and provide information about our services.
  • Personalization: To personalize your experience and tailor our services to your preferences.
  • Analytics: To analyze usage and trends, improve our website, and enhance our marketing efforts.
  • Compliance: To comply with legal obligations and protect our rights and interests

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
  • Service Providers: With trusted service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
  • Legal Requirements: When required by law or to respond to legal processes, such as a court order or subpoena.
  • Protection: To protect the rights, property, or safety of SolarTern, our customers, or others.

Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
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